Clinic Evaluator is a solution for controlling patient satisfaction and quality of provided services.
One of the unique features of Clinic Evaluator is a built-in VAS (Visual Analogue Scale).
Visual Analogue Scale is a self-report measure consisting of 10 bullet points, each representing one extreme of the intensity of pain. The respondent indicates the present pain level, which can later be compared with one after the medical treatment at the clinic.
Our platform can be used for customer satisfaction surveys for dental, veterinary, chiropractic and clinics.
All patients are enabled to answer a questionnaire after their visit to your clinic. If they agree, then an anonymous sendout will be done with the name and phone number / email as the only visible parameter.
Clinic Evaluator is the only system that calculates the pain relief for the checked patients. How much less pain does the patient have now compared to when he came to your clinic for the first time. VAS Scale can also be removed, if the majority of patients are not seeking help based on pain only.
Clinic Evaluator keeps track on the treating doctor and presents the results based on the doctor and some patient data, that is collected without breaking a patient-doctor confidentiality.
Send out survey invites and questionnaires in the patient’s language. The questionnaires are translated by our translation team for the best rates possible. We have support for over 25 languages.
1) Patient registers in system online before his visit to the doctor. He provides first name, gender and puts a mark in VAS.
2) After the visit he shares his impressions by answering few questions on a tablet in clinics or recieves an email with survey the next day.
3) Appropriate marks are being calculated in Clinic EvaluatorTM system and an authorized employee gets alert about any arisen problems immediately.
Clinic Evaluator collects all the answers in real-time and you can see all the results on one screen. If you use survey in multiple languages, then the separate view will be available as an option inside the results view. We also calculate a CSI (Customer Satisfaction Score) for your clinic based on VAS Scale. This way you can easily tell your staff about what needs to be improved with a number instead of confusing percentage shares.
We never compromise on the personal support. Our service is included in the Examinare Survey Tool, so the same service you already have paid gives you free access to Clinic Evaluator. If you need help to setup and construct the surveys, then contact us for pricing.
This service is totally free, but needs Examinare Survey Tool to work. Fear not, because Examinare is here to help you. You will get 1 week absolutely for free and after that week you will know if our program is for you. Contact Examinare to get help to start using this service.
The 1 week trial comes with no obligations whatsoever.